FAQs

Please reach out to us via our contact page here, or by email at theharborfox.contact@gmail.com

Order confirmation emails are sent automatically after an order is placed. If you use Outlook or Gmail, please check your Junk folder for your confirmation in case it's sent there.

We'll send your tracking info by email when your order has been shipped. You can also copy-paste your tracking number into our Track Your Order page to see where your order is.

We accept:

✔️ Visa
✔️ Mastercard
✔️ American Express
✔️ Discover
✔️ Diners Club
✔️ Apple Pay
✔️ Meta Pay
✔️ Google Pay
✔️ Shop Pay
✔️ Paypal

We currently only deliver in the United States.

Standard delivery orders are usually shipped within 48 hours, Mon-Fri, and should arrive within 7-14 business days.

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

If your order has not arrived within the expected timescale, please contact us with your Order Number here or at theharborfox.contact@gmail.com

If your order hasn't arrived within the expected timescale, please forward your order number to theharborfox.contact@gmail.com and we'll look into this for you.

In the rare event of a product problem, please email us at theharborfox.contact@gmail.com with:

- Your full details-

Your order number

.. and we'll be happy to rectify the situation for you!

The Harbor Fox adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Your Order page. Please contact us at theharborfox.contact@gmail.com in case you need to know more about your shipment and we'll do our best to get you more information about it!

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

The Harbor Fox currently only ships within the USA.

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped.

If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact theharborfox.contact@gmail.com

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox. Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at theharborfox.contact@gmail.com

If you have received a damaged or faulty product from The Harbor Fox, please send us photographic, or video proof of the damage and we will send you a new working item right away (free, of course). Please email us at theharborfox.contact@gmail.com

If this happens to you, email us at theharborfox.contact@gmail.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed within 24 hours after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the The Harbor Fox. For further details of charges, please contact your local customs office. If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Please reach out to us via our contact form here, or at theharborfox.contact@gmail.com and let us know if you would like to return the item for a refund, or an exchange an item for a different size, and we'll guide you through the process!